Privacy, data protection, and AI governance at Cloud Software Group
For over 30 years, customers have trusted Cloud Software Group to handle their data responsibly—including sensitive and regulated personal information. Explore how we put privacy, data protection, and AI governance into practice through the resources below.
Privacy Statement
The Cloud Software Group Privacy Statement applies to the personal information we obtain through our various online and offline channels, as well as from third-party sources, including business partners, ad networks and vendor properties.
Customer Data Processing Addendum (DPA)
Data Processing Addendum (DPA)
The Cloud Software Group Data Processing Addendum describes the privacy practices that are applied to the personal information Cloud Software Group processes on behalf of our customers when providing Cloud Software Group cloud services, technical support services or consulting services.
Subprocessors List
List of sub-processors authorized to process personal data.
External AI Transparency Notice
External AI Transparency Notice [external-blue-link.svg]
The Cloud Software Group External AI Transparency Notice outlines our commitment to responsibly governing the AI systems it deploys to our customers and partners, in the context of sales, marketing and customer support services.
Notice of Financial Incentive
Citrix Community Rewards Program Notice of Financial Incentive [external-blue-link.svg]
This notice covers the Citrix Community Rewards Program's material terms, categories of personal information collected and how the information is used, the participation process, and the procedures for withdrawing from the program.
Product privacy & AI governance data sheets
The Cloud Software Group product privacy & AI governance data sheets outline how specific products process personal data. They also disclose whether such products incorporate any AI systems.
TIBCO
TIBCO Platform [external-blue-link.svg]
The TIBCO® Platform Privacy & AI Governance Data Sheet covers TIBCO Platform's personal data processing and data security controls, features, and certifications, where available. TIBCO® Platform brings together a range of TIBCO capabilities to give you a unified view of your business for centralized administration, monitoring, and developer experience. TIBCO Platform can be hosted "on-prem" or as a TIBCO-operated cloud service.
Spotfire
Spotfire Cloud [external-blue-link.svg]
The Spotfire Cloud Privacy & AI Governance Data Sheet provides information about Spotfire Cloud’s personal data processing activities and AI system features. Spotfire Cloud gives users powerful self-service analytics and data visualization, and empowers decision makers to analyze data, share insights, and take action. Spotfire Cloud is a Software as a Service (SaaS) offering.
Citrix DaaS
Citrix DaaS [external-blue-link.svg]
Citrix Desktop as a Service (DaaS) Privacy, Data & AI Governance Data Sheet covers Citrix DaaS' personal data processing, from collection, transmission, use, and sharing, to storage, retention, and deletion. It also covers the product’s data security controls and features. Finally, this data sheet incorporates an AI governance section.
AI Governance at Cloud Software Group
AI Governance Whitepaper [external-blue-link.svg]
This whitepaper outlines Cloud Software Group’s AI Governance framework, emphasizing secure, resilient, and enterprise-grade AI practices. It highlights a risk-based approach to development, with a focus on technical integrity, human oversight, and alignment with emerging standards. It also clarifies the shared responsibility model, ensuring customers retain control over how AI features are used within their environments.