Cloud Software Group Sub-Processors and Affiliates for Cloud & Support Services
The following lists provide information related to the third-party sub-processors and Cloud Software Group, Inc. (“Cloud Software Group”) and its subsidiaries (“Affiliates”) that may have access to Customer Content when providing cloud or support services. Customer Content means any data that we access or receive, or that you send or upload for storage or processing in order for Cloud Software Group to perform services. It also includes proprietary technical information associated with your environment, such as your system or network configurations and the controls you select.
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| SubProcessor | Service | Services Performed | HQ Location(s) | Office Locations | Inquiries | SubProcessor's third party processors |
|---|---|---|---|---|---|---|
| Akamai Technologies, Inc. | Receiver, DaaS | CDN, Connectivity monitoring, logging and analytics | United States | www.akamai.com/company/locations | Akamai Technologies, Inc. |
https://www.akamai.com/legal/compliance/privacy-trust-center/list-of-sub-processors |
| Amazon Web Services | Sharefile, DaaS, CGS/SPA | Machine learning service | United States | www.amazon.jobs/en/locations/ | Amazon.com LLC |
https://aws.amazon.com/compliance/sub-processors/what_has_changed/ |
| Duo Security (affiliate of Cisco) | ITM | Security and authentication services | United States | https://duo.com/support | Duo Security LLC with offices at 123 North Ashley Street, |
https://trustportal.cisco.com/c/dam/r/ctp/docs/privacydatasheet/security/cisco-duo-privacy-data-sheet.pdf |
| Firebase (Google Cloud Platform) | DaaS, CGS/SPA | Traffic/event analysis | United States | https://about.google/intl/en_us/locations/ | Google LLC |
https://firebase.google.com/terms/subprocessors |
| Functional Software, Inc. (dba Sentry) | DaaS, Sharefile, CGS/SPA | Monitor logs and events | United States | https://sentry.io/careers/ | Functional Software, Inc. |
https://sentry.io/legal/subprocessors/ |
| Google Analytics | DaaS | Traffic/event analysis | United States | https://about.google/intl/en_us/locations/ | Google LLC |
https://cloud.google.com/terms/subprocessors |
| Google Chronicle | Cloud Operations | Security monitoring, logging and analytics | United States | https://about.google/intl/en_us/locations/ | Google LLC |
https://cloud.google.com/terms/subprocessors |
| Google Cloud Platform | Sharefile, ITM, DaaS, CGS/SPA | Traffic logging and analysis | United States | about.google/intl/en_us/locations/ | Google LLC |
https://cloud.google.com/terms/subprocessors |
| Google Maps Platform | ADM | Geographic map rendering of usage locations | United States | about.google/intl/en_us/locations/ | Google LLC |
https://cloud.google.com/terms/subprocessors |
| Grafana Cloud | Cloud Operations | Monitoring and logging | United States | grafana.com/docs/grafana-cloud/account-management/regional-availability/ | Raintank Inc., d/b/a Grafana Labs |
https://grafana.com/legal/list-of-subprocessors/ |
| NetActuate (formerly Host Virtual, Inc.) | ITM | Connectivity monitoring, logging and analytics | United States | Poland | NetActuate Inc., |
https://netactuate.com/policies/ |
| Microsoft Azure | ITM, DaaS, CEM, CGS/SPA, Cloud Operations, ADM | Storage and diagnostics | United States | https://www.microsoft.com/en-us/about/office-locations | Microsoft Corporation privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule |
https://www.microsoft.com/en-ie/trust-center/privacy |
| Neustar | ITM, CAS | Application security | United States | https://www.home.neustar/about-us/contact-us | Neustar Privacy |
https://www.cdn.neustar/documents/legal/neustar-sccs-c2c-and-p2p-annex-att-a-approved-subprocessors.pdf |
| New Relic | Cloud Operations, ITM | Connectivity monitoring, logging and analytics | United States | https://newrelic.com/about/contact-us | New Relic, Inc. |
https://newrelic.com/sub-processors |
| Pendo | DaaS | In-App communications and analytics | United States | Israel, Japan, United Kingdom | Pendo.io |
https://trust.pendo.io/ |
| SendGrid (Twilio) | Sharefile, DaaS, CEM | Email Service Provider | United States | https://sendgrid.com/careers/locations/ | Twilio Inc. |
https://www.twilio.com/en-us/legal/sub-processors |
| Splunk | Cloud Operations | Security monitoring, logging and analytics | United States | https://www.splunk.com/en_us/about-splunk/contact-us.html#office-locations | Splunk Inc. |
https://www.splunk.com/en_us/legal/sub-processors.html |
| Zenlayer (formerly C3Networks Inc.) | ITM | Connectivity monitoring, logging and analytics | United States | www.zenlayer.com/contact | Zenlayer, Inc. |
https://www.zenlayer.com/legal/ |
| Equinix Services, Inc | ITM | Connectivity monitoring, logging and analytics | United States | https://www.equinix.com/ | "Equinix Services, Inc |
https://docs.equinix.com/en-us/Content/shared-responsibilities/digital-services-sub-processors-list.html |
| Datadog | ITM | Connectivity monitoring, logging and analytics | United States | https://www.datadoghq.com/ | "Datadog, Inc. |
https://www.datadoghq.com/legal/subprocessors/ |
| Catchpoint | ITM | Connectivity monitoring and analytics | United States | www.catchpoint.com | Catchpoint Systems, Inc. |
https://www.catchpoint.com/legal/trust |
| Sub-processor | Service(s) | Services Performed | HQ Location(s) | Office Locations | Inquiries |
|---|---|---|---|---|---|
| Coveo Solutions Inc. | Citrix Knowledge Center | Usage Analytics and indexing to speed response. | United States | www.coveo.com/en/contact | Coveo Solutions Inc. |
| Google LLC | As needed for Support, Account Services, and Managed Services. | Google Workspace for file storage, content collaboration and communications. | United States | about.google/intl/en_us/locations/ | Google LLC https://support.google.com/policies/contact/general_privacy_form |
| LogicMonitor | Citrix Managed Services | Used to monitor our customers’ Citrix environments. | United States | www.logicmonitor.com/contact | LogicMonitor |
| Salesforce | Citrix Support and Account Services | Customer Service case management, authentication, chat and email communications. | United States | www.salesforce.com/company/locations/ | salesforce.com inc. |
| ServiceNow | Managed Services | Support tool for optional paid consulting services. | United States | www.servicenow.com/company/locations.html | Service Now, Inc. |
| Slack (Salesforce) | As Needed | Internal communication tool used by Engineering | United States | slack.com/about | Slack Technologies, LLC |
| SubProcessor | Service | Services Performed | HQ Location(s) | Office Locations | Inquiries | SubProcessor's third party processors |
|---|---|---|---|---|---|---|
| Amazon Web Services | Sharefile, DaaS, CGS/SPA | Machine learning service | United States | www.amazon.jobs/en/locations/ | Amazon.com LLC |
https://aws.amazon.com/compliance/sub-processors/what_has_changed/ |
| Google Chronicle | Cloud Operations | Security monitoring, logging and analytics | United States | https://about.google/intl/en_us/locations/ | Google LLC |
https://cloud.google.com/terms/subprocessors |
| Microsoft Azure Gov | DaaS, Cloud Operations | Storage and diagnostics | United States | www.microsoft.com/en-us/about/office-locations | Microsoft Corporation privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule |
https://www.microsoft.com/en-ie/trust-center/privacy |
| New Relic | Cloud Operations | Connectivity monitoring, logging and analytics for DaaS | United States | https://newrevlic.com/about/contact-us | New Relic, Inc. |
https://newrelic.com/sub-processors |
| Grafana Cloud | Cloud Operations | Monitoring and logging | United States | https://grafana.com/docs/grafana-cloud/account-management/regional-availability/ | Raintank Inc., d/b/a Grafana Labs |
https://grafana.com/legal/list-of-subprocessors/ |
| Sub-processor | Service(s) | Services Performed | HQ Location(s) | Office Locations | Inquiries |
|---|---|---|---|---|---|
| Google LLC | As Needed | Google Drive file storage | United States | about.google/intl/en_us/locations/ | Google LLC https://support.google.com/policies/contact/general_privacy_form |
| LogicMonitor | Managed Services | Used to monitor our customers’ Citrix environments. | United States | www.logicmonitor.com/contact | LogicMonitor |
| Salesforce | All | Customer Service case management, authentication, chat and email communications. | United States | www.salesforce.com/company/locations/ | salesforce.com inc. |
| ServiceNow | Managed Services | Support tool for optional paid consulting services. | United States | www.servicenow.com/company/locations.html | ServiceNow, Inc. |
| Slack (Salesforce) | As Needed | Internal communication tool used by Engineering | United States | slack.com/about | Slack Technologies, LLC |
| Sub-processor | Services Performed | HQ Location(s) | Office Locations | Inquiries |
|---|---|---|---|---|
| Amazon Web Services, Inc. | Provides infrastructure for most TIBCO Cloud services | United States | www.amazon.jobs/en/locations/ | Amazon.com LLC 410 Terry Avenue North Seattle, WA 98109-5210 USA https://aws.amazon.com/contact-us/compliance-support |
| AT&T | Intrusion detection and log management for TIBCO Cloud Integration Connect | United States | www.corp.att.com/worldwide/att-around-the-world/ | AT&T Privacy Policy Chief Privacy Office 208 S. Akard, Room 2100 Dallas, TX 75202 USA privacypolicy@att.com |
| Catchpoint Systems, Inc. | Web and infrastructure monitoring | United States | www.catchpoint.com/contact-us | Catchpoint Systems, Inc. 150 W. 30th Street, Third Floor New York, NY 10001 USA privacy@catchpoint.com |
| Cloudflare | DNS/TCI Connect | United States | www.cloudflare.com/about-overview/ | Cloudflare, Inc. 101 Townsend St, San Francisco, CA 94107 USA privacyquestions@cloudflare.com |
| Google Cloud | Disaster recovery | United States | about.google/intl/en_us/locations/ | Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA https://support.google.com/policies/contact/general_privacy_form |
| Microsoft, Inc. | Infrastructure services for TIBCO Cloud | United States | www.microsoft.com/en-us/about/office-locations | Microsoft Corporation One Microsoft Way Redmond, Washington 98052 USA https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule |
| Pendo | Cloud usage analytics tool | United States | Israel, Japan, United Kingdom | Pendo.io 150 Fayetteville St. Raleigh, NC 27601 USA gdpr@pendo.io |
| SolarWinds | Database performance monitoring | United States | www.solarwinds.com/company/contact-us | SolarWinds Worldwide, LLC. 7171 Southwest Parkway Bldg 400 Austin, Texas 78735 USA privacy@solarwinds.com |
| Splunk | Infrastructure monitoring for TIBCO Cloud infrastructure | United States | www.splunk.com/en_us/about-splunk/contact-us.html#office-locations | Splunk Inc. 270 Brannan Street San Francisco, California 94107 USA dpo@splunk.com |
| Zoho, Inc. | Infrastructure monitoring for TIBCO Cloud Integration Connect | United States | www.zohocorp.com/ | Zoho Corporation 4141 Hacienda Drive Pleasanton, California 94588 USA privacy@zohocorp.com |
| Sub-processor | Services Performed | HQ Location(s) | Office Locations | Inquiries |
|---|---|---|---|---|
| Atlassian Pty. Ltd. (Status Page, OpsGenie) | Status Page is used to notify customers of maintenance windows and outages. OpsGenie is used internally to escalate issues to support and operations teams. | Australia | Contact Atlassian Pty. Ltd. | Atlassian Pty Ltd c/o Atlassian, Inc. 350 Bush Street, Floor 13 San Francisco, CA 94104 USA privacy@atlassian.com |
| Boomi, LP | Support for TIBCO Cloud™ API Management product line (TIBCO Cloud™ API Management (SAAS) and TIBCO Cloud™ API Management - Local Edition) - formerly known as the TIBCO Mashery® product line | United States | Contact Boomi | Boomi, LP. Attn: PRIVACY COMPLIANCE 1 W Elm Street, Suite 200, Conshohocken, PA 19428, USA privacy@boomi.com |
| Google LLC | Google Workspace for file storage, content collaboration and communications. | United States | Google locations | Google LLC |
| Slack (Salesforce) | Internal communication tool used for collaboration | United States | slack.com/about | privacy@slack.com For Customers and Authorised Users who use Workspaces established for Customers in the US and Canada: Slack Technologies, LLC 50 Fremont Street San Francisco, CA 94105 United States or For Customers and Authorised Users who use Workspaces established for Customers outside the US and Canada: Slack Technologies Limited Salesforce Tower 60 R801, North Dock Dublin Ireland |
| Genesys Cloud Services, Inc. | Used by Customer Service to log phone calls to support numbers. | United States | Genesys global offices | DataPrivacy@genesys.com |
| Wolken Software | Customer Service case management, authentication, chat and email communications | United States, India | Wolken Software contact | sales@wolkensoftware.com |
| Corporate Entity |
Country | Address |
|---|---|---|
| Citrix Systemas de Argentina, S.R.L. | Argentina | Esmeralda 1080 8 “A” C.A.B.A. Buenos Aires (C1007ABN) Argentina |
| Cloud Software Group Australia Pty Ltd | Australia | c/o Baker McKenzie, Tower One - International Towers - Sydney, Level 46, 100 Barangaroo Avenue, Barangaroo NSW 2000 |
| Cloud Software Group Austria GmbH | Austria | St. Veit-gasse 50 1130 WIen Austria |
| Cloud Software Group Belgium B.V. | Belgium | Brussels Airport Da Vincilaan 9 1930 Zaventem Belgium |
| TIBCO Software N.V. | Belgium | Brussels Airport Da Vincilaan 9 1930 Zaventem Belgium |
| Cloud Software Group Brasil LTDA | Brazil | Alameda Santos, No 74 7th Floor, Conj. 72, Room 116 Cerqueira Cesar São Paulo SP 01418-000 |
| Cloud Software Group Canada, Inc. | Canada | 333 Bay Street, Suite 2400 Toronto, Ontario M5H 2T6 Canada |
| Citrix Sistemas de Chile Limitada | Chile | A. Barros Errazuriz N° 1954 Depto 1901 comuna de Providencia Santiago Chile |
| Citrix Systems Information Technology (Beijing) Ltd. | China | Units 05, 06, 36/F, No. 5 Dongsanhuan Middle Road, Chaoyang District, Beijing, China |
| Citrix Sistemas de Colombia SAS | Columbia | Calle 67 # 7 - 35 Office 1204 Bogotá D.C. Columbia |
| Cloud Software Group Costa Rica S.R.L. | Costa Rica | Heredia-Belen Las Americas Free Zone, Building G-26 Costa Rica |
| Citrix Systems Czech Republic s.r.o. | Czech Republic | Klimentská 1216/46 Nové Město 110 00 Prague 1 Czech Republic |
| TIBCO Software s.r.o. | Czech Republic | Klimentská 1216/46 Nové Město 110 00 Prague 1 Czech Republic |
| Cloud Software Group Denmark ApS | Denmark | Harbour House Sundkrogsgade 21 2100 Copenhagen Denmark |
| Citrix Systems International GmbH | Dubai | Room 256, Building 17 Dubai Internet City PO Box 500179 Dubai United Arab Emirates |
| Cloud Software Group Finland Oy | Finland | Mannerheiminaukio 1 Floor 2, Suites 281, 282 & 285 00100 Helsinki Finland |
| Citrix Systems France SARL | France | "le Belvédere" 1-7 Cours Valmy, 92800 Puteaux, France |
| Cloud Software Group France S.à.r.l. | France | Immeuble Le Centorial 18, rue du 4 Septembre 75002 Paris |
| Citrix Systems GmbH | Germany | Erika-Mann-Str. 67-69 80636 Munich Germany |
| Cloud SG Germany GmbH | Germany | c/o Citrix Systems GmbH Erika-Mann-Str. 67-69 80636 Munich Germany |
| Cloud Software Group Greece Single Member LTD | Greece | Patras Innovation Hub 4, Kato-Ano Kastritsi Rd Kastritsi, Patras 26504 Greece |
| Citrix Systems Hong Kong Ltd. | Hong Kong SAR China | 14th Floor, One Taikoo Place 979 King's Road Quarry Bay Hong Kong SAR China |
| TIBCO Software Hong Kong Limited | Hong Kong SAR China | 14th Floor, One Taikoo Place 979 King's Road Quarry Bay Hong Kong SAR China |
| Cloud Software Group India Private Limited | India | Prestige Dynasty, #33, Ulsoor Road, Bangalore - 560042, Karnataka, India |
| TIBCO Software India Private Limited | India | Binarius, Floor No. 2&3, Deepak Complex, National Games Road, Shastri Nagar, Yerwada, Pune, Maharashtra - 411 006 |
| PT TIBCO Software Indonesia | Indonesia | 19/F Intiland Tower Jl. Jenderal Sudiman Kav. 32 Jakarta 10220 Indonesia |
| Cloud Software Operations (Ireland) Limited | Ireland | Eastpoint Business Park Alfie Byrne Rd, East Wall Dublin, Ireland |
| Cloud Software Operations (Ireland) Limited. | Ireland | Eastpoint Business Park Alfie Byrne Rd, East Wall Dublin, Ireland |
| Cloud Software Group Italy S.R.L | Italy | Piazza Filippo Meda no. 3 20121 Milan Italy |
| Citrix Systems Japan K.K. | Japan | Kasumigaseki Common Gate West Tower, 2-1 Kasumigaseki 3-chome, Chiyoda-ku, Tokyo, Japan |
| TIBCO Partner Solutions Inc. | Japan | Kasumigaseki Common Gate West Tower, 2-1 Kasumigaseki 3-chome, Chiyoda-ku, Tokyo, Japan |
| Citrix Sistemas de Mexico, S. de R.L. de C.V. | Mexico | Paseo de los Tamarindos 90, piso 17, of. 108 y 109, Col. Bosques de las Lomas, 05120, Mexico D.F. |
| Cloud SG Mexico, S.A. de C.V. | Mexico | Bosques de Ciruelos No. 180, Planta Principal, Col. Bosques de las Lomas, C.P. 11700, Del. Miguel Hidalgo, Ciudad de Mexico, México |
| Cloud Software Group Netherlands B.V. | Netherlands | Strawinskylaan 3051, Atrium Building, 4th Floor, 1077 ZX Amsterdam, Netherlands |
| Citrix Systems New Zealand Ltd. | New Zealand | C/O Quigg Partners Level 7, 28 Brandon Street Wellington 6011 New Zealand |
| Cloud Software Group Norway AS | Norway | c/o Arntzen de Besche Advokatfirma Ruseløkkveien 30 0251 OSLO Norway |
| Citrix Systems Poland Sp z.o.o | Poland | Sheraton Plaza Building, 1st floor, Ul. Prusa 2 Warszawa 00-493, Poland |
| Citrix Systems Puerto Rico, Corp. | Puerto Rico | Corporation Service Company Puerto Rico Inc. c/o RVM Professional Services, LLC A4 Reparto Mendoza Humacao, PR 00791 |
| Cloud SG Romania S.R.L | Romania | 1st District, 43 Aviatorilor Blvd., Room 12, Space D, 1st Floor, Bucharest, Romania |
| Cloud Software Group Singapore Pte. Ltd. | Singapore | 8 Marina Boulevard #05-02 Marina Bay Financial Centre Singapore 018981 |
| Cloud Software Group Korea Ltd. | South Korea | Office 22-111, 22F 83, Uisadang-daero, Yeongdeungpo-gu, Seoul South Korea |
| TIBCO Software Korea Ltd. | South Korea | Office 22-110, 22F 83, Uisadang-daero, Yeongdeungpo-gu, Seoul South Korea |
| Cloud SG Spain, S.L.U. | Spain | Calle Goya, 20, 5º Izq 28001 Madrid Spain |
| Citrix Systems Sweden AB | Sweden | Nybrogatan 6 114 34 Stockholm PO Box 5137, 102 43 Stockholm, Sweden |
| Cloud Software Group Sweden AB | Sweden | Första Långgatan 26 413 28 Göteborg Sweden |
| Cloud Software Group Switzerland GmbH | Switzerland | Rheinweg 7 Schaffhausen 8200 Switzerland |
| Citrix Systems Taiwan Ltd. | Taiwan | Level 57-1, Taipei 101 Tower, No.7, Section 5, Xinyi Road, Taipei, 110, Taiwan |
| TIBCO Software Taiwan Limited | Taiwan | Level 57-1, Taipei 101 Tower, No.7, Section 5, Xinyi Road, Taipei, 110, Taiwan |
| Cloud SG UK Ltd | United Kingdom | 20 Eastbourne Terrace Paddington London W2 6LG United Kingdom |
| Citrix Systems Inc. | United States | 851 W. Cypress Creek Rd Ft Lauderdale, FL 33309 United States |
| Cloud Software Group, Inc. | United States | 851 W. Cypress Creek Road Fort Lauderdale, Florida 33309 |