Cloud Software Group Data Processing Addendum and the EU & UK Standard Contractual Clauses

Cloud Software Group, Inc. (“Cloud Software Group”) is committed to protecting the personal information you share with us. This Data Processing Addendum (DPA) describes the privacy practices Cloud Software Group applies to any personal information processed on your behalf by Cloud Software Group when providing Cloud services, technical support services or consulting services (“Services”). This DPA is part of the agreement under which the applicable Services are ordered (“Agreement”), does not require execution, and applies to all new orders for Services placed under the Agreement on or after January 13, 2023 (unless otherwise specified in the order for Services). Prior versions are available below.

The EU Standard Contractual Clauses (SCC) and the UK International Data Transfer Addendum (Version B1.0) for Cloud Software Group Services may be executed at your option. We have provided the 2021/914/EU SCCs Module Two and Module Three options for your use based on whether you are acting as a Controller or Processor when engaging Cloud Software Group Services, as well as the UK SCC Addendum. The SCCs for TIBCO Software, Inc. Services are available at

Frequently Asked Questions

Yes. It applies to all personal information as defined in the DPA or under applicable data protection laws on a global basis, including from residents of the European Economic Area, Switzerland and the United Kingdom.

No. The DPA is incorporated by reference into the Agreement and applies to orders of Services under the Agreement placed on or after January 13, 2023.

Yes, the appropriate SCCs are incorporated by reference in the DPA for applicable international transfers. Specifically, the DPA states that for international transfers subject to the contractual clauses annexed to the EU Commission Decision 2021/914/EU or any successor clauses approved by the EU Commission (2021 EU SCCs), those SCCs apply. And, for international transfers subject to the International Data Transfer Addendum to the EU Commission Standard Contractual Clauses (vB1.0 or any subsequent version) issued by the UK Information Commissioner’s Office (UK SCC Addendum), that Addendum applies.

For customers who would like to also formally execute the 2021 EU SCCs or the UK SCC Addendum, an executable version is available by following a few simple steps:

  1. Go to and Sign In to your Citrix My Account,
  2. Click “View EU Standard Contractual Clauses” on the left side, and
  3. Select the SCC or SCCs that apply to you and click “New Agreement” to complete the SCCs and/or UK SCC Addendum that apply to your business.

If you enter into an agreement for Services directly with Cloud Software Group, then this DPA applies. Otherwise, only the terms of your contract with the Cloud Software Group Partner apply.

No, Cloud Software Group has a specific Partner DPA that governs transactions between Cloud Software Group and our Partners, which is incorporated by reference into the applicable Partner Program Guides.