Cloud Software Group Data Processing Addendum and the EU & UK Standard Contractual Clauses

Cloud Software Group, Inc. (“Cloud Software Group”) is committed to protecting the personal information you share with us. This Data Processing Addendum (DPA) describes the privacy practices Cloud Software Group applies to any personal information processed on your behalf by Cloud Software Group when providing Cloud services, technical support services or consulting services (“Services”). This DPA is part of the agreement under which the applicable Services are ordered (“Agreement”), does not require execution, and applies to all new orders for Services placed under the Agreement on or after October 31, 2023 (unless otherwise specified in the order for Services). Prior versions are available below.

The EU Standard Contractual Clauses (SCC) and the UK International Data Transfer Addendum (Version B1.0) for Cloud Software Group Services may be executed at your option. We have provided the 2021/914/EU SCCs Modules One, Two and Three for your use based on our unique relationship when engaging Cloud Software Group Services. A UK International Data Transfer Addendum is also provided.

Frequently Asked Questions

Yes. It applies to all personal information as defined in the DPA or under applicable data protection laws on a global basis, including from residents of the European Economic Area, Switzerland and the United Kingdom.

No. The DPA is incorporated by reference into the Agreement and applies to orders of Services under the Agreement.

Yes, the appropriate EU and UK SCCs are incorporated by reference in the DPA for applicable international transfers.

If you enter into an agreement for Services directly with Cloud Software Group, then this DPA applies. Otherwise, only the terms of your contract with the Cloud Software Group Partner apply.

No, Cloud Software Group has a specific Partner DPA that governs transactions between Cloud Software Group and our Partners, which is incorporated by reference into the applicable Partner Program Guides.