Cloud Software Group Sub-Processors and Affiliates for Cloud & Support Services

As of February 7, 2024

The following lists provide information related to the third-party sub-processors and Cloud Software Group, Inc. (“Cloud Software Group”) and its subsidiaries (“Affiliates”) that may have access to Customer Content when providing cloud or support services. Customer Content means any data that we access or receive or that you send or upload for storage or processing in order for Cloud Software Group to perform services. It also includes proprietary technical information associated with your environment, such as your system or network configurations and the controls you select.

Sub-processor Service(s) Services Performed HQ Location(s)
Office Locations Inquiries
Akamai Technologies Intelligent Traffic Management Connectivity monitoring, logging and analytics United States Locations

Akamai Technologies, Inc.
145 Broadway
Cambridge, MA 02142
USA

privacy@akamai.com

Amazon Web Services All Storage and diagnostics UnitedL Locations

Amazon.com LLC
410 Terry Avenue North
Seattle, WA 98109-5210
USA

https://aws.amazon.com/
contact-us/compliance-support/

CloudGuard for Cloud Security Posture Management (formerly Dome9) Citrix Cloud Cloud platform and connectivity monitoring Israel Contact us

Check Point Software Technologies GmbH,
Oskar-Messter-Str. 13, 85737
Ismaning Germany

privacy_inquiries@checkpoint.com

Duo Security (affiliate of Cisco) Intelligent Traffic Management Security and authentication services United States Support

Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134
USA

https://privacyrequest.cisco.com/;

Elasticsearch (Elastic B.V.) Citrix Workspace Search functionality Netherlands Contact

Elasticsearch B.V.
Keizersgracht 281
1016 ED Amsterdam
The Netherlands

privacy@elastic.co

Firebase (Google Cloud Platform) Citrix Cloud Traffic/event analysis United States Locations

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

https://support.google.com/policies
/contact/general_privacy_form

Functional Software, Inc. (dba Sentry) Citrix Workspace Monitor logs and events United States Careers

Functional Software, Inc.
45 Fremont Street
8th Floor
San Francisco, CA 94105
USA

security@sentry.io

Google Analytics Citrix Cloud Traffic/event analysis United States Locations

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

https://support.google.com/
policies/contact/general_privacy_form

Google Cloud Platform Intelligent Traffic Management Traffic logging and analysis United States Locations

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

https://support.google.com/policies
/contact/general_privacy_form

Google Maps Platform Citrix Application Delivery Management Service Geographic map rendering of usage locations United States Lcations

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

https://support.google.com/
policies/contact/general_privacy_form

Grafana Cloud Citrix Cloud Services Monitoring and logging United States https://grafana.com/docs/grafana-cloud/account-management/regional-availability/ Grafana Labs
29 Broadway
Penthouse
New York, NY 10006
USA
NetActuate (formerly Host Virtual, Inc.) Intelligent Traffic Management Connectivity monitoring, logging and analytics United States Poland

NetActuate Inc.,
309 W. Millbrook Rd., Suite 141
Raleigh, NC 27609
USA

privacy@netactuate.com

iboss, Inc. Citrix Secure Internet Access Networking and security services United States Contact us

iboss, Inc.
101 Federal Street, 23rd Floor
Boston, MA 02110
USA

privacy@iboss.com

LaunchDarkly (Catamorphic Co.) Citrix Cloud
Citrix Endpoint Management
Feature management United States United States

Catamorphic, Co.
325 9th Street
San Francisco, CA 94103
USA

privacy@launchdarkly.com

Limelight Networks Intelligent Traffic Management Traffic management United States Locations

Limelight Networks
222 South Mill Street, Suite 800
Tempe, AZ 85281
USA

privacy@llnw.com

Microsoft Azure All Storage and diagnostics United States Locations

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
USA

https://privacy.microsoft.com/en-US/
privacystatement#mainhowtocontactusmodule

Microsoft Defender for Endpoint (formerly Microsoft Defender Advanced Threat Protection [MDATP]) Citrix Cloud
Citrix Content Collaboration
Security monitoring United States Locations

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
USA

https://privacy.microsoft.com/en-US/
privacystatement#mainhowtocontactusmodule

MongoDB, Inc. ShareFile Analytics United States Locations

MongoDB, Inc.
1633 Broadway FL 38
New York, NY 10019
USA

privacy-team@mongodb.com

Neustar Citrix Web App & API Protection Application security United States Contact us

Neustar Privacy
1906 Reston Metro Plaza Suite 500
Reston, VA 20190
USA

privacy@team.neustar

New Relic All Connectivity monitoring, logging and analytics United States Contact us

New Relic, Inc.
188 Spear Street
Suite 1000
San Francisco, CA 94105
USA

privacy@newrelic.com

Pendo All In-App communications and analytics United States Israel, Japan, United Kingdom

Pendo.io
150 Fayetteville St.
Raleigh, NC 27601
USA

gdpr@pendo.io

SendGrid (Twilio) All Email Service Provider United States Locations

Twilio Inc.
375 Beale Street
Suite 300
San Francisco, CA 94105
USA

Or

Twilio Inc.
25 N Wall Quay, North Wall
Dublin 1, D01 H104
Ireland

privacy@twilio.com

Snowflake Inc. ShareFile Storage and analytics of event data United States https://www.snowflake.com/contact/

Snowflake Inc.
Suite 3A, 106 East Babcock Street
Bozeman, Montana 59715
USA

privacy@snowflake.com

Softlayer (IBM) Intelligent Traffic Management Security monitoring United States Locations

SoftLayer Technologies, Inc.
Stanford Corporate Center
14001 North Dallas Parkway,
Suite M100
Dallas, TX 75240
USA

DPA.Help.project@uk.ibm.com

Splunk All Security monitoring, logging and analytics United States Locations

Splunk Inc.
270 Brannan Street
San Francisco, California 94107
USA

dpo@splunk.com

Stackpath (formerly Highwinds) Intelligent Traffic Management Traffic management United States Israel

Overture, LLC
800 S. Northpoint Blvd.
Waukegan, IL 60085
USA

Privacy@overturepromo.com

Temporal Technologies, Inc. ShareFile Workflows United States   Temporal Technologies, Inc.
4431 175th Place SE
Bellevue, WA 98007
USA

legal@temporal.io
Zenlayer (formerly C3Networks Inc.) Intelligent Traffic Management Connectivity monitoring, logging and analytics United States Contact us

Zenlayer, Inc.
21680 Gateway Center Dr, Suite 350
Diamond Bar, CA 91765
USA

Admin@zenlayer.com

Sub-processor

Service(s) Services Performed HQ Location(s) Office Locations Inquiries
Cyclr Systems Ltd ShareFile Third-Party cloud services integration United Kingdom https://cyclr.com/contact

Cyclr Systems Ltd
No. 1 Croydon, Office 6-11, Sussex Innovation Centre,
12-16 Addiscombe Rd, Croydon, CR0 0XT

dpo@cyclr.com

Telesign ShareFile Multifactor Authentication Mechanism United States Contact

TeleSign Corporation
13274 Fiji Way Suite 600
Marina del Rey CA 90292
USA

PrivacyOffice@telesign.com

Sub-processor Service(s) Services Performed HQ Location(s) Office Locations Inquiries
Coveo Solutions Inc. Citrix Knowledge Center Usage Analytics and indexing to speed response. United States Contact

Coveo Solutions Inc.
3175 des Quatre-Bourgeois, Suite 200
Quebec City QC G1W 2K7
Canada

coveoprivacy@coveo.com

Google LLC As needed for Support, Account Services, and Managed Services. Google Workspace for file storage, content collaboration and communications. United States https://about.google/intl/en_us/locations/

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

https://support.google.com/policies/contact/general_privacy_form

LogicMonitor Citrix Managed Services Used to monitor our customers’ Citrix environments. United States Contact

LogicMonitor
820 State St. Floor 5
Santa Barbara, CA 93101
USA

privacy@logicmonitor.com

Salesforce Citrix Support and Account Services Customer Service case management, authentication, chat and email  communications. United States Locations

salesforce.com inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA

https://www.salesforce.com/
form/contact/contact-privacy.jsp

ServiceNow Managed Services Support tool for optional paid consulting services. United States Locations

Service Now, Inc.
2225 Lawson Lane
Santa Clara, CA 95054
USA

privacy@servicenow.com

Slack (Salesforce) As Needed Internal communication tool used by Engineering United States About

Slack Technologies, LLC
500 Howard Street
San Francisco, CA, 94105
USA

Privacy@slack.com

Sub-processor

Service(s) Services Performed HQ Location(s) Office Location(s) Contact Information
Microsoft Azure Gov All Storage and diagnostics United States Locations

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
USA

https://www.microsoft.com/en-us/
concern/privacy

Amazon Web Services Gov Cloud (DNS Route 53)

Al

Domain Name Service (DNS) United States Locations

Amazon.com LLC
410 Terry Avenue North
Seattle, WA 98109-5210
USA

https://aws.amazon.com/
contact-us/compliance-support/

New Relic All Connectivity monitoring, logging and analytics United States Contact us

New Relic, Inc.
188 Spear Street
Suite 1000
San Francisco, CA 94105
USA

privacy@newrelic.com

Sub-processor Service(s) Services Performed HQ Location(s) Office Locations Inquiries
Google LLC As Needed Google Drive file storage United States https://about.google/intl/en_us/locations/

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

https://support.google.com/policies/contact/general_privacy_form

LogicMonitor Managed Services Used to monitor our customers’ Citrix environments. United States Contact

LogicMonitor
820 State St. Floor 5
Santa Barbara, CA 93101
USA

privacy@logicmonitor.com

Salesforce All Customer Service case management, authentication, chat and email communications. United States Locations

salesforce.com inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA

https://www.salesforce.com/form/contact/contact-privacy.jsp

ServiceNow Managed Services Support tool for optional paid consulting services. United States Locations

ServiceNow, Inc.
2225 Lawson Lane
Santa Clara, CA 95054
USA

privacy@servicenow.com

ShareFile As Needed File storage. United States See Citrix Affiliates listed below.

ShareFile
120 South West Street
Raleigh, NC 27603hareFile
USA

privacy@sharefile.com

Slack (Salesforce) As Needed Internal communication tool used by Engineering United States About

Slack Technologies, LLC
500 Howard Street
San Francisco, CA, 94105
USA

Privacy@slack.com

Sub-processor  Services Performed HQ Location(s) Office Locations Inquiries
Amazon Web Services, Inc. Provides infrastructure for most TIBCO Cloud services United States Locations Amazon.com LLC
410 Terry Avenue North
Seattle, WA 98109-5210
USA

https://aws.amazon.com/
contact-us/compliance-support

AT&T Intrusion detection and log management for TIBCO Cloud Integration Connect United States Locations AT&T
Privacy Policy
Chief Privacy Office
208 S. Akard, Room 2100
Dallas, TX 75202
USA

privacypolicy@att.com
Catchpoint Systems, Inc. Web and infrastructure monitoring United States Contact us Catchpoint Systems, Inc.
150 W. 30th Street, Third Floor
New York, NY 10001
USA

privacy@catchpoint.com
Cloudflare DNS/TCI Connect United States About Cloudflare, Inc.
101 Townsend St,
San Francisco, CA 94107
USA

privacyquestions@cloudflare.com
Google Cloud Disaster recovery United States Locations Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

https://support.google.com/
policies/contact/general_privacy_form
Microsoft, Inc. Infrastructure services for TIBCO Cloud United States Locations Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
USA

https://privacy.microsoft.com/en-US/
privacystatement#mainhowtocontactusmodule 
Pendo Cloud usage analytics tool United States Israel, Japan, United Kingdom Pendo.io
150 Fayetteville St.
Raleigh, NC 27601
USA

gdpr@pendo.io
SolarWinds Database performance monitoring United States Contact us SolarWinds Worldwide, LLC. 
7171 Southwest Parkway
Bldg 400
Austin, Texas 78735 USA

privacy@solarwinds.com
Splunk Infrastructure monitoring for TIBCO Cloud infrastructure United States Locations Splunk Inc.
270 Brannan Street
San Francisco, California 94107
USA

dpo@splunk.com
Zoho, Inc. Infrastructure monitoring for TIBCO Cloud Integration Connect United States Locations Zoho Corporation
4141 Hacienda Drive
Pleasanton, California 94588 USA

privacy@zohocorp.com
Sub-processor  Services Performed HQ Location(s) Office Locations Inquiries
Atlassian Pty. Ltd.
(Status Page, OpsGenie)
Status Page is used to notify customers of maintenance windows and outages.  OpsGenie is used internally to escalate issues to support and operations teams. Australia Contact     Atlassian Pty Ltd
c/o Atlassian, Inc.
350 Bush Street, Floor 13
San Francisco, CA 94104
USA

privacy@atlassian.com
Coveo Solutions Inc. Search index services United States Contact Coveo Solutions Inc.
3175 des Quatre-Bourgeois, Suite 200
Quebec City QC G1W 2K7
Canada

coveoprivacy@coveo.com
Five9, Inc. Used by Technical Assistance Center to log phone calls to support numbers. United States Contact Five9, Inc. 3001 Bishop Drive,
Suite 350,
San Ramon, CA 94583
USA
Google LLC Google Workspace for file storage, content collaboration and communications. United States https://about.google/intl/en_us/locations/

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

https://support.google.com/policies/contact/general_privacy_form

Salesforce Customer Service case management, authentication, chat and email  communications United States Locations
Salesforce.com inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA

https://www.salesforce.com/form/contact/contact-privacy.jsp
Corporate Entity
Country Address
Citrix Systemas de Argentina, S.R.L. Argentina Esmeralda 1080 8 “A” C.A.B.A.
Buenos Aires (C1007ABN)
Argentina
Cloud Software Group Australia Pty Ltd Australia c/o Baker McKenzie, Tower One -
International Towers - Sydney, Level 46, 100
Barangaroo Avenue, Barangaroo NSW 2000
Cloud Software Group Austria GmbH Austria St. Veit-gasse 50
1130 WIen
Austria
Cloud Software Group Belgium B.V. Belgium Brussels Airport
Da Vincilaan 9
1930 Zaventem
Belgium
TIBCO Software N.V. Belgium Brussels Airport
Da Vincilaan 9
1930 Zaventem
Belgium
Cloud Software Group Brasil LTDA Brazil Alameda Santos, No 74
7th Floor, Conj. 72, Room 116 Cerqueira Cesar
São Paulo SP 01418-000
Cloud Software Group Canada, Inc. Canada 333 Bay Street, Suite 2400
Toronto, Ontario M5H 2T6
Canada
Citrix Sistemas de Chile Limitada Chile A. Barros Errazuriz N° 1954
Depto 1901 comuna de Providencia
Santiago
Chile
Citrix Systems Information Technology (Beijing) Ltd. China Units 05, 06, 36/F, No. 5 Dongsanhuan Middle Road, Chaoyang District, Beijing, China
Citrix Sistemas de Colombia SAS Columbia Calle 67 # 7 - 35 Office 1204
Bogotá D.C.
Columbia
Cloud Software Group Costa Rica S.R.L. Costa Rica Heredia-Belen
Las Americas Free Zone, Building G-26
Costa Rica
Citrix Systems Czech Republic s.r.o. Czech Republic Klimentská 1216/46 Nové Město 110 00
Prague 1 Czech Republic
TIBCO Software s.r.o. Czech Republic Klimentská 1216/46 Nové Město 110 00
Prague 1 Czech Republic
Cloud Software Group Denmark ApS Denmark Harbour House Sundkrogsgade 21 2100
Copenhagen Denmark
Citrix Systems International GmbH Dubai Room 256, Building 17
Dubai Internet City PO Box 500179
Dubai
United Arab Emirates
Cloud Software Group Finland Oy Finland Mannerheiminaukio 1
Floor 2, Suites 281, 282 & 285
00100 Helsinki
Finland
Citrix Systems France SARL France "le Belvédere" 1-7 Cours Valmy, 92800
Puteaux, France
Cloud Software Group France S.à.r.l. France Immeuble Le Centorial 18, rue du 4
Septembre 75002 Paris
Citrix Systems GmbH Germany Erika-Mann-Str. 67-69
80636 Munich
Germany
Cloud SG Germany GmbH Germany c/o Citrix Systems GmbH
Erika-Mann-Str. 67-69
80636 Munich
Germany
Cloud Software Group Greece Single Member LTD Greece Patras Innovation Hub 4,
Kato-Ano Kastritsi Rd
Kastritsi, Patras 26504
Greece
Citrix Systems Hong Kong Ltd. Hong Kong SAR China 14th Floor, One Taikoo Place 979 King's
Road Quarry Bay
Hong Kong
SAR China
TIBCO Software Hong Kong Limited Hong Kong SAR China 14th Floor, One Taikoo Place 979 King's
Road Quarry Bay
Hong Kong
SAR China
Cloud Software Group India Private Limited India Prestige Dynasty, #33, Ulsoor Road, Bangalore - 560042,
Karnataka, India
TIBCO Software India Private Limited India Binarius, Floor No. 2&3, Deepak Complex, National Games
Road, Shastri Nagar, Yerwada, Pune, Maharashtra - 411 006
PT TIBCO Software Indonesia Indonesia 19/F Intiland Tower Jl. Jenderal Sudiman Kav. 32 Jakarta 10220 Indonesia
Cloud Software Operations (Ireland) Limited Ireland Eastpoint Business Park
Alfie Byrne Rd, East Wall
Dublin, Ireland
Cloud Software Operations (Ireland) Limited.  Ireland Eastpoint Business Park
Alfie Byrne Rd, East Wall
Dublin, Ireland
Cloud Software Group Italy S.R.L Italy Piazza Filippo Meda no. 3
20121 Milan
Italy
Citrix Systems Japan K.K. Japan Kasumigaseki Common Gate West Tower, 2-1
Kasumigaseki 3-chome, Chiyoda-ku, Tokyo, Japan
TIBCO Partner Solutions Inc. Japan Kasumigaseki Common Gate West Tower, 2-1
Kasumigaseki 3-chome, Chiyoda-ku, Tokyo, Japan
Citrix Sistemas de Mexico, S. de R.L. de C.V.   Mexico Paseo de los Tamarindos 90, piso 17, of. 108 y 109, Col. Bosques de las Lomas, 05120, Mexico D.F.
Cloud SG Mexico, S.A. de C.V. Mexico Bosques de Ciruelos No. 180, Planta Principal, Col. Bosques de las Lomas, C.P. 11700, Del. Miguel Hidalgo, Ciudad de Mexico, México
Cloud Software Group Netherlands B.V. Netherlands Strawinskylaan 3051, Atrium Building, 4th Floor, 1077 ZX Amsterdam, Netherlands
Citrix Systems New Zealand Ltd. New Zealand C/O Quigg Partners
Level 7, 28 Brandon Street Wellington 6011
New Zealand
Cloud Software Group Norway AS Norway c/o Arntzen de Besche Advokatfirma Ruseløkkveien 30 0251
OSLO Norway
Citrix Systems Poland Sp z.o.o Poland Sheraton Plaza Building, 1st floor, Ul. Prusa 2 Warszawa 00-493, Poland
Citrix Systems Puerto Rico, Corp. Puerto Rico Corporation Service Company Puerto Rico Inc. c/o RVM Professional Services, LLC A4 Reparto Mendoza Humacao, PR 00791
Cloud SG Romania S.R.L Romania 1st District, 43 Aviatorilor Blvd., Room 12, Space D, 1st Floor, Bucharest, Romania
Cloud Software Group Singapore Pte. Ltd. Singapore 8 Marina Boulevard #05-02 Marina Bay Financial Centre Singapore 018981
Cloud Software Group Korea Ltd. South Korea Office 22-111, 22F 83, Uisadang-daero, Yeongdeungpo-gu,
Seoul
South Korea
TIBCO Software Korea Ltd. South Korea Office 22-110, 22F 83, Uisadang-daero, Yeongdeungpo-gu,
Seoul
South Korea
Cloud SG Spain, S.L.U. Spain Calle Goya, 20, 5º Izq 28001
Madrid Spain
Citrix Systems Sweden AB Sweden Nybrogatan 6 114 34
Stockholm
PO Box 5137, 102 43 Stockholm, Sweden
Cloud Software Group Sweden AB Sweden Första Långgatan 26
413 28 Göteborg
Sweden
Cloud Software Group Switzerland GmbH Switzerland Rheinweg 7
Schaffhausen 8200
Switzerland
Citrix Systems Taiwan Ltd. Taiwan Level 57-1, Taipei 101 Tower, No.7, Section 5, Xinyi Road,
Taipei, 110, Taiwan
TIBCO Software Taiwan Limited Taiwan Level 57-1, Taipei 101 Tower, No.7, Section 5, Xinyi Road,
Taipei, 110, Taiwan
Cloud SG UK Ltd United Kingdom 20 Eastbourne Terrace Paddington
London W2 6LG
United Kingdom
Citrix Systems Inc. United States 851 W. Cypress Creek Rd
Ft Lauderdale, FL 33309
United States
Cloud Software Group, Inc. United States 851 W. Cypress Creek Road
Fort Lauderdale, Florida 33309

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